Add a group as cc: watcher during ticket creation possible?

RT Users
1

Dear all,

I try to add a group as watcher-cc: during ticket creation (via
webinterface). It seems not possible, I have to open the ticket
afterwards and add the group manually. Is there a way to enable this ?

Many thanks,

Michael

2

I try to add a group as watcher-cc: during ticket creation (via webinterface). It seems not
possible, I have to open the ticket afterwards and add the group manually. Is there a way to
enable this ?

Unfortunately, the Requestor/Cc/AdminCc fields are passed through an
email address parser which restricts what can be passed in there.

-kevin

3

:frowning: Ok, I expected this already. Thanks for your info !

Cheers - Michael

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
FalconeSent: Freitag, 27. April 2012 15:46
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Add a group as cc: watcher during ticket
creation possible ?

I try to add a group as watcher-cc: during ticket creation (via
webinterface). It seems not
possible, I have to open the ticket afterwards and add the group
manually. Is there a way to
enable this ?

Unfortunately, the Requestor/Cc/AdminCc fields are passed through an
email address parser which restricts what can be passed in there.

-kevin