I’m using RT 3.8.4. I’m following REST - Request Tracker Wiki to create a ticket but have an issue with it:
I’m trying to create a ticket specifying a group into
AdminCc value, with no luck.
I’m sending POST request with these values:
Queue: SomeQueue Requestor: firstname.lastname@example.org Subject: Test ticket create API AdminCc: SomeGroup Text: This is a test message
The ticket is created, but the
SomeGroup group is not added to AdminCc. Also, I try by adding the email of the group to AdminCc but still no luck.
Queue: SomeQueue Requestor: email@example.com Subject: Test ticket create API AdminCc: firstname.lastname@example.org Text: This is a test message
Could you please advise me on how can I add a group (or even better, more than one) to ticket creation?