Hi,
I’m using RT 3.8.4. I’m following REST - Request Tracker Wiki to create a ticket but have an issue with it:
I’m trying to create a ticket specifying a group into AdminCc
value, with no luck.
I’m sending POST request with these values:
Queue: SomeQueue
Requestor: someuser@company.net
Subject: Test ticket create API
AdminCc: SomeGroup
Text: This is a test message
The ticket is created, but the SomeGroup
group is not added to AdminCc. Also, I try by adding the email of the group to AdminCc but still no luck.
Queue: SomeQueue
Requestor: someuser@company.net
Subject: Test ticket create API
AdminCc: somegroup@company.net
Text: This is a test message
Could you please advise me on how can I add a group (or even better, more than one) to ticket creation?
Thank you!