Add a Condition as a perl module

RT Users
1

Hi,

I’m trying to add a Scrip Condition as a perl module. I have 2 questions :

1 - Where the file must be (I’m not sure that the local directory could be used)
?
rt/lib/RT/Condition/MyCondition.pm or rt/local/lib/RT/Condition/MyCondition.pm

2 - I must insert a row in the DB. I can use the RT::ScripCondition->Create()
to achieve this, but I have a question about the 'ApplicableTransTypes’
columns. Is it possible to fill it with ‘Correspond,Comment’ in the same row ?
I would like my scrip to be fired in Correspond or Comment transaction type…

Any hints would be appreciated…

2

Sebastien Person wrote:

Hi,

I’m trying to add a Scrip Condition as a perl module. I have 2 questions :

1 - Where the file must be (I’m not sure that the local directory could be used)
?
rt/lib/RT/Condition/MyCondition.pm or rt/local/lib/RT/Condition/MyCondition.pm
Any where where perl could find next module ‘RT::Condition::MyCondition’
‘local’ fine too.

2 - I must insert a row in the DB. I can use the RT::ScripCondition->Create()
to achieve this, but I have a question about the ‘ApplicableTransTypes’
columns. Is it possible to fill it with ‘Correspond,Comment’ in the same row ?
I would like my scrip to be fired in Correspond or Comment transaction type…

Nope, comma separated list not available.
Work around:

  1. use ‘Any’ for ‘ApplicableTransTypes’
  2. return false in ‘sub IsApplicable’ of your condition.
3

Sebastien Person wrote:

Hi,

I’m trying to add a Scrip Condition as a perl module. I have 2 questions :

1 - Where the file must be (I’m not sure that the local directory could be
used)?
rt/lib/RT/Condition/MyCondition.pm or
rt/local/lib/RT/Condition/MyCondition.pm
Any where where perl could find next module ‘RT::Condition::MyCondition’
‘local’ fine too.

Thanks for your answer.
I’ve tried twice and it work well in the rt/lib/RT/Condition
directory but if I use the ‘local’ directory I got an error :

[Wed Mar 31 11:58:15 2004] [error]: Scrip 19 died. - Can’t locate object method
“new” via package “RT::Condition::ReplyToResolvedTicket” at
/home/rt/rt/lib/RT/ScripCondition_Overlay.pm line 155.

Stack:
[/home/rt/rt/lib/RT/ScripCondition_Overlay.pm:155]
[/home/rt/rt/lib/RT/Scrip_Overlay.pm:328]
[/home/rt/rt/lib/RT/Scrips_Overlay.pm:196]
[/home/rt/rt/lib/RT/Transaction_Overlay.pm:118]
[/home/rt/rt/lib/RT/Ticket_Overlay.pm:3810]
[/home/rt/rt/lib/RT/Ticket_Overlay.pm:2325]
[/home/rt/rt/lib/RT/Interface/Email.pm:709]
[/home/rt/rt/share/html/REST/1.0/NoAuth/mail-gateway:31]
(/home/rt/rt/lib/RT/Scrip_Overlay.pm:371)

So I copy the RT/Base.pm and RT/Condition/Generic.pm in the ‘local’ directory
and
that works. Didn’t know if it is the good way but I post it in the case it
could help someone else…