Add a alternative email to a user

Hi,
I need to add a alternative email to a user. So, when the user to send a
ticket from both emails, the RT will can identify him like as requestor.
How do i make it?

Thank you,

Pedro

Pedro Bomente Filho wrote:

Hi,
I need to add a alternative email to a user. So, when the user to send a
ticket from both emails, the RT will can identify him like as requestor.
How do i make it?

I do not believe this is possible as it seems violates the way RT is
designed. I can only recommend they have two accounts, or you allow
anyone to update tickets and add auto-create users from e-mail.

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

Pedro Bomente Filho wrote:

Ok. Because here we have ldap authentication, so some peoples send
emails from one that are not registered in LDAP. Well, A alternative
email would be a solution…

I have had the exact same problem. Some people send from
firstname.lastname@domain.name, some send from username@domain.name.

I solved the problem by manually hacking some of the authentication code
so that, it checks against the username as well as the e-mail address
found in LDAP.

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

Pedro Bomente Filho wrote:

I see.
However, here some people send from username@domino1.name
mailto:username@domino1.name, some username@dominio2.name2
mailto:username@dominio2.name2, did you understand? And, we have not
registered in our LDAP…

Well, thank you very much…

To deal with that you would have to manually modify the user
authentication code so that, when it checks the e-mail address, it
strips the domain from the end of the e-mail address and then cycles
through a list of authorised domains which would then be set in the
RT_SiteConfig.pm

But as to exactly what mods to make… that’s another story. I’m busy
working on a completely different mod myself right now.

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

Pedro Bomente Filho wrote:

I see, but it’s very work for me.
Here we have a small departament. It’s 25 teachers.

Then perhaps someone might modify it for you if you paid them?
BestPractical for example?

Alternatively you could MAKE the teachers e-mail RT from only one domain.

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

Pedro Bomente Filho wrote:

Hey, do you know how RT can add requestors without domain of email
address, example:
email requestor: username@domain.com mailto:username@domain.com

user register in RT: username

Here, the user is registered as username@domain.com
mailto:username@domain.com

Thank you

I’m not sure quite what you mean. What are you trying to do?

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

Mike Peachey wrote:

Pedro Bomente Filho wrote:

Hey, do you know how RT can add requestors without domain of email
address, example:
email requestor: username@domain.com mailto:username@domain.com

user register in RT: username

Here, the user is registered as username@domain.com
mailto:username@domain.com

Thank you

I’m not sure quite what you mean. What are you trying to do?

http://wiki.bestpractical.com/view/AutoCreateAndCanonicalizeUserInfo

P.S. When you reply, send the reply to rt-users@lists.bestpractical.com

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

At Wednesday 1/30/2008 08:22 AM, Pedro Bomente Filho wrote:

Hi,
I need to add a alternative email to a user. So, when the user to
send a ticket from both emails, the RT will can identify him like as requestor.
How do i make it?

Thank you,

Pedro

Pedro,

Check out the Merge Users extension:
http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/

I think it does what you need - you’d have to create a user account
for each email address, but choose one as the user’s 'primary’
account, the one they’d use to log in to RT.

Steve