Active Directory Authenticaton Problem

I have just setup a RT server using RT 3.8.7
I am running on CentOS 5.4
I used the “CentOS 5.4 + Active Directory 2003 + Exchange 2007 + Postfix + Rt” install script written by Kenny Prickett.

I cannot get the AD authentication to work correctly.
I have searched the archives for my problem but have been unable to find a solution.

I read an article about problems with user accounts that have commas in the CN.
http://www.gossamer-threads.com/lists/rt/users/86910

All of our accounts have commas.
I am able to connect with an account I setup that does not have a comma in the CN.

The solution in this post was not clear to me.

“It appears Net::LDAP::Filter is throwing away \s, so it may be worth
trying to forcibly
escape the , on line 98ish before passing to new(), but without a
system exhibiting
this problem, its hard to test a change like that.”

How do I forcibly escape the , ?

Van Howell
System Administrator
Lubbock Christian University