Action :notify owner don't work

RT Users
1

hi
i use RT 3.8.4 on fedora 12

i have a problem with the notify owner action,

when i use it the owner don’t receive any e-mail, but when i use notify
requestors they receive my e-mail.

Can any one help me please!

thank you

2

Mouad,

If YOU were the owner, then that is the correct result. RT does notNORMALLY
send an email to the initiator of a transaction for the obvious reason that
it would be redundant. Historically, the transaction is still in history. o
sending yourself an email would not be necessary. However, if you still want
the initator of a transaction to get an email for whatever work they do, you
will need to change your RT_SiteConfig.pm file to:

Set($NotifyActor, 0);

Hope this helps.

Kenn

LBNLOn Sun, Jun 13, 2010 at 8:03 AM, Mouâd BARIH mouad.barih@gmail.com wrote:

hi
i use RT 3.8.4 on fedora 12

i have a problem with the notify owner action,

when i use it the owner don’t receive any e-mail, but when i use notify
requestors they receive my e-mail.

Can any one help me please!

thank you

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