Action mene history blank

Hello Rt-users,

When I reply using the action menu the history is empty! Is this a bug
and is there a fix?

Best regards,
Chris

Hi Chris,On Fri, Feb 24, 2017 at 11:27 AM, Chris Willard chris@thewillards.co.uk wrote:

Hello Rt-users,

When I reply using the action menu the history is empty! Is this a bug
and is there a fix?

So we are on the same page:

reply = correspondence (this is part of RT, there is a dual name for a
"public" reply vs a private one (comment)).

To answer your question: Nope. Not a bug. A “reply” (from the Actions
menu) is a new message for the ticket history. You can reply to any
transaction (correspondence or comment) in the ticket display and get
that txn’s contents quoted in your reply - so it looks like a reply to
an email. If you only ever reply via the ticket history of txns, then
your replies will always have the history quoted in the contents.

-m

Hello Matt,

Friday, February 24, 2017, 11:53:22 PM, you wrote:

To answer your question: Nope. Not a bug. A “reply” (from the Actions
menu) is a new message for the ticket history. You can reply to any
transaction (correspondence or comment) in the ticket display and get
that txn’s contents quoted in your reply - so it looks like a reply to
an email. If you only ever reply via the ticket history of txns, then
your replies will always have the history quoted in the contents.

Thanks for this.

Best regards,
Chris mailto:chris@thewillards.co.uk