Acknowledgement email

RT Users
1

Does RT provide a way to send an acknowledgement email when it gets a ticket
in via email?

Thanks
Mike

2

Mike,

Yep. It's an autoreply on create. Not sure what the default RT name is

since we customize all of our scrips.

Kenn
LBNLOn 8/1/2008 10:06 AM, Mike Zupan wrote:

Does RT provide a way to send an acknowledgement email when it gets a
ticket in via email?

Thanks
Mike

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