Accessing Ticket from MakeClicky callback

RT Users
1

Hi,

is it possible to access ticket object from MakeClicky callback? For
example, I have a callback that recognizes an IP and allows to perform
set of actions on click. And for one of that action, I need to have
current ticket subject. How can I get access to such information?

Thanks,
Martin

2

is it possible to access ticket object from MakeClicky callback? For
example, I have a callback that recognizes an IP and allows to perform
set of actions on click. And for one of that action, I need to have
current ticket subject. How can I get access to such information?

This sounds a lot like what RTIR is doing by using the ticket object
which is passed to the callback. Have a look at the RTIR callback to
get a sense of how to access it.

-kevin