I am a beginner user of RT 2. We have a setup where a web form collects
request info and creates a ticket in the RT database. The ticket display
shows a field History that contains several lines of the form:
harvested from the web form. For example:
I would like to be able to read and parse the contents of this History text
in an Action scrip that’s called after ticket creation (i.e., the web form
creates the ticket, the new ticket creation in RT triggers the Action scrip
using an OnCreate condition, which Action scrip then parses the info
harvested from the web form and inserted into the ticket in the database).
Has anyone some idea of how I should go about this? I can’t figure out how
to get the handle to this History field. It doesn’t appear in the fields
documented in fsck.com/rtfm.
Thank you very much,
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