Accessing custom fields in Ticket Search

RT Users
1

I just did a demo to our service department & they are very interested
in testing out RT as a way to track their calls. One thing that was
brought up is the ability do perform searches across custom fields
(example: they want to add serial numbers for our equipment to tickets &
be able to search for them).

Is there a way to do searches against custom fields via the web
interface? If so, how?

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.com

2

Yes, If you add a queue that is applicable to the search it will appear
at the bottom of the selectable options on the Ticket search page.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Cena,
Stephen (ext. 300)
Sent: Wednesday, April 17, 2013 2:35 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Accessing custom fields in Ticket Search

I just did a demo to our service department & they are very interested
in testing out RT as a way to track their calls. One thing that was
brought up is the ability do perform searches across custom fields
(example: they want to add serial numbers for our equipment to tickets &
be able to search for them).

Is there a way to do searches against custom fields via the web
interface? If so, how?

Stephen Cena

QVII

MIS/IT Dept

850 Hudson Ave.

Rochester, NY. 14620

585-544-0450 x300

sjc@qvii.com

“Thank you for helping us help you help us all.”

–For email related issues, please contact postmaster@qvii.com