I just started playing with RT templates and my perl is a bit rusty, so please bare with me, thanks!
I am trying to figure out how to get a list of the groups and users NAMES assigned to a ticket for a template.
I see that $Ticket->AdminCcAddresses will return the expanded list of all the email address for AdminCC and $Ticket->CcAddresses does the same for CC addresses.
But I am looking for the group and user “short names” that are assigned to the ticket.
I believe that $Ticket->AdminCc “Returns an RT::Group object which contains this ticket’s AdminCcs”, but I cant figure out how to expand it into strings.
Example. If I have these groups and users assigned to a ticket:
AdminCC: systems, db, storage, user1
Cc: user2, user3
I would like to be able to end up with a list of the names “systems, db, storage, user1” for AdminCC and “user2, user3” for the CC users.
Thanks for all your help!