… I’ve been digging everything upside down and now I am stuck:
I need to access the values of the “UpdateCc” and “UpdateBcc” fields
from within a Scrip / Template.
- I can access the Queue’s CCs, BCCs and AdminCCs via $QueueObj
- I can access the Ticket’s CCs, BCCs and AdminCCs via $TicketObj
But how can I access the CC/BCC e-mail addresses that the user has
just entered when doing a “Reply” or “Comment” via Update.html ?
I thought I could use $TransactionObj but it does not seem to work…
Thanks a million,