Access to Userlist

Hi,

we use rt 3.2.1.

Is there a way to limit the users view per queue? The
Problem is, we have users who are only allowed to work on tickets in one
queue. And this users should only see the users of a group which are also
working on this group. At the moment they can see all privileged users of
the system when they change the owner of a ticket.

Thanks for help

Oli

I don’t think so. You may need to run separate instances of RT.

-ToddOn Mon, Oct 11, 2004 at 09:25:37AM +0200, Oliver Rahn wrote:

Hi,

we use rt 3.2.1.

Is there a way to limit the users view per queue? The
Problem is, we have users who are only allowed to work on tickets in one
queue. And this users should only see the users of a group which are also
working on this group. At the moment they can see all privileged users of
the system when they change the owner of a ticket.

Thanks for help

Oli


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

I don’t think so. You may need to run separate instances of RT.

to bad, then i have to rename some of the users. :slight_smile:
Maby this could added to a wishlist for further releases. Is there a
possibility to do this?

Oli

Oliver Rahn wrote:

Hi,

we use rt 3.2.1.

Is there a way to limit the users view per queue? The Problem is, we
have users who are only allowed to work on tickets in one queue. And
this users should only see the users of a group which are also working
on this group. At the moment they can see all privileged users of the
system when they change the owner of a ticket.
You didn’t configure rights right in your RT. If user has right
’OwnTicket’ then he is listed in list of posible owners.

We need this feature too, but RT’s rights subsystem is too complex
allready. So we live with it. Feel free to add well described item on
http://wiki.bestpractical.com/index.cgi?GeneralWishList

Oliver Rahn wrote:

Hi,
we use rt 3.2.1.
Is there a way to limit the users view per queue? The Problem is, we
have users who are only allowed to work on tickets in one queue. And
this users should only see the users of a group which are also
working on this group. At the moment they can see all privileged
users of the system when they change the owner of a ticket.
You didn’t configure rights right in your RT. If user has right
’OwnTicket’ then he is listed in list of posible owners.

We need this feature too, but RT’s rights subsystem is too complex
allready. So we live with it. Feel free to add well described item on
http://wiki.bestpractical.com/index.cgi?GeneralWishList

Here’s a related question:
I’m running RT 3.0.6 (yeah, yeah, I know) and when a privileged
user clicks on the Users tab they get the list of other users,
which is pretty undesirable. Is there some way to suppress that?

-Ekr

Eric Rescorla wrote:

Here’s a related question:
I’m running RT 3.0.6 (yeah, yeah, I know) and when a privileged
user clicks on the Users tab they get the list of other users,
which is pretty undesirable. Is there some way to suppress that?
Open
/opt/rt3/share/html/Admin/Users/index.html

and add next lines just after “<%INIT>” string
return unless(
$session{‘CurrentUser’}->HasRight(
Right => ‘AdminUsers’,
Object => $RT::System )
);

After that all users who don’t have global right AdminUsers would see
only blank content instead of users list.

See also:
http://wiki.bestpractical.com/index.cgi?HideConfigurationTab