Access to Ticket Content in scrip's User Defined Action

RT Developers
#1

Hi.

I have a scrip that runs on a User Defined condition, but I get blank
emails when other transactions happen (like New->Open) … how can I
test for something like Transaction->Content (not real code, I know)
having some value?

I’ve tried various combinations of Transaction, TicketObj, etc … but I
can’t seem to get it.

Thanks,
Sam

#2

try
$self->TransactionObj->Content()

Roy

Samuel P Howard wrote:

#3

Hi.

I have a scrip that runs on a User Defined condition, but I get blank
emails when other transactions happen (like New->Open) … how can I
test for something like Transaction->Content (not real code, I know)
having some value?

I’ve tried various combinations of Transaction, TicketObj, etc … but I
can’t seem to get it.

Thanks,
Sam