Is there a way for a user to only have access to see certain tickets based
on a custom field? For instance, I would like a manager to be able to login
and only see tickets pertaining to his/her department. Is this possible?
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At Wednesday 6/8/2005 03:33 AM, Jared Hanks wrote:
Is there a way for a user to only have access to see certain tickets based
on a custom field? For instance, I would like a manager to be able to
login and only see tickets pertaining to his/her department. Is this possible?
No, you’d need separate queues for that.
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)