Access to Attachment structure

RT Users
1

In order to create a custom scrip, I need to access to Attachment structure
because I would know the value of a header of the original request message.

So I try to do in custom cleanup code block:
my $headers = $self->TransactionObj->Attachments->Headers;

but in log I have this error message:
Can’t locate object method “Headers” via package “RT::Attachments”…

I seen in file …lib/RT/Attachment.pm that the method Headers exists.

Anybody can say me the reason of this error?

Thank you in advance for the attention

Alessandra Serrau

2

In order to create a custom scrip, I need to access to Attachment structure
because I would know the value of a header of the original request message.

So I try to do in custom cleanup code block:
my $headers = $self->TransactionObj->Attachments->Headers;

$self->TransactionObj->Attachments links to multiple attachements, you
have to walk them with:

while ( my $Attachment = $self->TransactionObj->Attachments->Next ) {
my $headers = $Attachment->Headers;
}

Or use only the first one:

my $headers = $self->TransactionObj->Attachments->First->Headers;

3

In order to create a custom scrip, I need to access to Attachment
structure

because I would know the value of a header of the original request
message.

So I try to do in custom cleanup code block:
my $headers = $self->TransactionObj->Attachments->Headers;

$self->TransactionObj->Attachments links to multiple attachements, you
have to walk them with:

while ( my $Attachment = $self->TransactionObj->Attachments->Next ) {
my $headers = $Attachment->Headers;
}

Or use only the first one:

my $headers = $self->TransactionObj->Attachments->First->Headers;

Thank you very much for the fast response!

I tryed both solution, the first one works, the second one doesn’t work,
the error is:
Can’t call method “Headers” on an undefined value at (eval 962) line 3.

For me is sufficent the first one solution.
Still thank you

Alessandra Serrau

Sorry, the last email is not the correct answer…
The first solution doesn’t work like the second one.

If I exclude the while loop and write:

my $Attachment = $self->TransactionObj->Attachments->Next;
my $headers = $Attachment->Headers;

the error is teìhe same:

Can’t call method “Headers” on an undefined value at (eval 837) line 4.

Infact, in Attachment.pm it is not present neither “First” nor “Next”
methods.

How can I resolve my issue?
Alessandra Serrau