Accepted place to make changes

If I want to make changes to certain behaviours in
RT - say I want to make a scroll box a drop down list
instead, or change the sort order of something on the
"Create a new ticket" screen - would I edit the
/rt3/share/html/Ticket/Create.html file? Or is there
a better place that would survive upgrading?

-matt

Matthew Hanley
mhanley@cxtec.com

/rt3/local/html/Ticket/Create.html

These should help:

http://lists.fsck.com/pipermail/rt-announce/2003-March/000057.html
http://lists.fsck.com/pipermail/rt-devel/2002-December/002833.html
http://lists.fsck.com/pipermail/rt-devel/2003-November/005101.html
http://lists.fsck.com/pipermail/rt-devel/2003-November/005074.html

-ToddOn Thu, Jan 22, 2004 at 02:54:51PM -0500, Matt Hanley wrote:

If I want to make changes to certain behaviours in
RT - say I want to make a scroll box a drop down list
instead, or change the sort order of something on the
“Create a new ticket” screen - would I edit the
/rt3/share/html/Ticket/Create.html file? Or is there
a better place that would survive upgrading?

-matt

Matthew Hanley
mhanley@cxtec.com


rt-devel mailing list
rt-devel@lists.bestpractical.com
The rt-devel Archives

I was making all my changes to share until someone mentioned the
/local/html is the place to make changes.

Actually very nice. You don’t need to copy everything there. Just copy the
component you want to change and change
it in local. Mason will find and use that instead.

Example:
/share/html/Elements/SelectNewTicketQueue

Copy to:
/local/html/Elements/Select…

And change it there.

When you upgrade, you existing changes stay.-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Matt Hanley
Sent: Thursday, January 22, 2004 2:55 PM
To: ‘rt-devel@lists.bestpractical.com’
Subject: [rt-devel] Accepted place to make changes

If I want to make changes to certain behaviours in
RT - say I want to make a scroll box a drop down list
instead, or change the sort order of something on the
“Create a new ticket” screen - would I edit the
/rt3/share/html/Ticket/Create.html file? Or is there
a better place that would survive upgrading?

-matt

Matthew Hanley
mhanley@cxtec.com
rt-devel mailing list
rt-devel@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-devel