Ability to attach RTFM article at ticket creation

RT Users
1

Hello,

Is there a way to attach an RTFM article at the time of ticket creation
via the web interface? I see that when we are replying only we can use RTFM.
We are using the web interface to create a ticket (kind of like an
incident report) to notify partners and customers. And then they can
respond to the ticket. I figure this is not a common way to use RTFM but
I was wondering if anyone out there has done something like this.

-Paul Choi
Plaxo, Inc.

2

Hello,

Is there a way to attach an RTFM article at the time of ticket
creation
via the web interface? I see that when we are replying only we can
use RTFM.
We are using the web interface to create a ticket (kind of like an
incident report) to notify partners and customers. And then they can
respond to the ticket. I figure this is not a common way to use RTFM
but
I was wondering if anyone out there has done something like this.

Hm. I’ve never seen that done before, but I’d love to take a patch.

Best,
Jesse

PGP.sig (186 Bytes)