A question about rigths

RT Users
1

Hi all!!

I have a question: “OwnTicket” right involves “StealTicket”??

Thanks!

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

http://www.altran.es www.altran.es

2

I have a question: “OwnTicket” right involves “StealTicket”??

StealTicket means you can take ownership of a ticket someone else owns.
OwnTicket is “who’s allowed to own the ticket at all”

3

Hi!

Thanks by the answer :wink:

But… I have granted the “take” permission to my users…, and they can steal
tickets!! :frowning: :frowning:

Any idea?

Regards,

ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.esDe: Jesse Vincent [mailto:jesse@bestpractical.com]
Enviado el: jueves, 19 de febrero de 2009 18:00
Para: Alberto Villanueva
CC: rt-users@lists.bestpractical.com
Asunto: Re: [rt-users] a question about rigths

I have a question: “OwnTicket” right involves “StealTicket”??

StealTicket means you can take ownership of a ticket someone else owns.
OwnTicket is “who’s allowed to own the ticket at all”

4

Alberto,

They shouldn't be able to "Steal" a ticket (which means it already has

an owner) unless that right is being granted somewhere. Have you looked
at your global rights? Have you check memberships in groups and roles
and compare the rights granted to those? HAve you checked both Global
and Queue privileges?

Kenn
LBNLOn 2/19/2009 9:10 AM, Alberto Villanueva wrote:

Hi!

Thanks by the answer :wink:

But… I have granted the “take” permission to my users…, and they can steal
tickets!! :frowning: :frowning:

Any idea?

Regards,

ALBERTO VILLANUEVA VAL
Consultor

Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es

-----Mensaje original-----
De: Jesse Vincent [mailto:jesse@bestpractical.com]
Enviado el: jueves, 19 de febrero de 2009 18:00
Para: Alberto Villanueva
CC: rt-users@lists.bestpractical.com
Asunto: Re: [rt-users] a question about rigths

I have a question: “OwnTicket” right involves “StealTicket”??

StealTicket means you can take ownership of a ticket someone else owns.
OwnTicket is “who’s allowed to own the ticket at all”

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5

Good morning :wink:

Yes, I have checked all permissions, and nobody has that.

Anyway, I will check them again.

Thanks! :wink:

Regards,

ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.esDe: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Enviado el: jueves, 19 de febrero de 2009 19:06
Para: Alberto Villanueva
CC: ‘Jesse Vincent’; rt-users@lists.bestpractical.com
Asunto: Re: [rt-users] a question about rigths

Alberto,

They shouldn't be able to "Steal" a ticket (which means it already has

an owner) unless that right is being granted somewhere. Have you looked
at your global rights? Have you check memberships in groups and roles
and compare the rights granted to those? HAve you checked both Global
and Queue privileges?

Kenn
LBNL

6

Good morning :wink:

Yes, I have checked all permissions, and nobody has that.

Anyway, I will check them again.

If you install the RightsMatrix plugin, it makes it much easier to
discover how someone has a particular right to a particular queue.

Tim

The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.

7

I haven’t a solution yet because I’rm restoring a database, but the extension
has been installed in my testing environment, and I consider that it’s very
useful.

Thanks a lot!

Regards,

ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.esDe: Tim Cutts [mailto:tjrc@sanger.ac.uk]
Enviado el: domingo, 22 de febrero de 2009 9:07
Para: Alberto Villanueva
CC: ‘Kenneth Crocker’; rt-users@lists.bestpractical.com
Asunto: Re: [rt-users] a question about rigths

Good morning :wink:

Yes, I have checked all permissions, and nobody has that.

Anyway, I will check them again.

If you install the RightsMatrix plugin, it makes it much easier to
discover how someone has a particular right to a particular queue.

Tim

The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.