rt-3.0.3 (actually a later snapshot to take care of Encode problem)
Redhat Linux 9
mysql 4.0.13
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What rights are required so support stafff can their own passwords?
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When multiple queues are created, is it possible (it would be nice
to specify a default queue to show up under “Net Ticket in”? Or
perhaps so users will have to select a queue. I have users
blindly create a ticket without realizing that they are creating it in
another queue. -
I have given a user only the rights “SeeQueue, ShowTicket,
ShowTicketComments”. The idea is to give the boss the right to only
see the queue and comments. However, I added a comment to an open
ticket with this user, the comment was added followed by “permission
denied” and a stack dump. yes, I can see the comment which I thought
should not be there with the above rights.
Thanks.
|Narendra Mehta Email: Narendra.Mehta@sce.carleton.ca |
|Computer Systems Manager Tel: (613) 520-5737 Fax: (613) 520-5727 |
| |
|Carleton University, Systems and Computer Engineering Department |
|1125 Colonel By Drive, Ottawa, Ontario, Canada K1S 5B6 |