A few problems

rt-3.0.3 (actually a later snapshot to take care of Encode problem)
Redhat Linux 9
mysql 4.0.13

  1. What rights are required so support stafff can their own passwords?

  2. When multiple queues are created, is it possible (it would be nice
    to specify a default queue to show up under “Net Ticket in”? Or
    perhaps so users will have to select a queue. I have users
    blindly create a ticket without realizing that they are creating it in
    another queue.

  3. I have given a user only the rights “SeeQueue, ShowTicket,
    ShowTicketComments”. The idea is to give the boss the right to only
    see the queue and comments. However, I added a comment to an open
    ticket with this user, the comment was added followed by “permission
    denied” and a stack dump. yes, I can see the comment which I thought
    should not be there with the above rights.

Thanks.

|Narendra Mehta Email: Narendra.Mehta@sce.carleton.ca |
|Computer Systems Manager Tel: (613) 520-5737 Fax: (613) 520-5727 |
| |
|Carleton University, Systems and Computer Engineering Department |
|1125 Colonel By Drive, Ottawa, Ontario, Canada K1S 5B6 |

Narendra Mehta wrote:

  1. What rights are required so support stafff can their own passwords?

ModifySelf ?

  1. When multiple queues are created, is it possible (it would be nice
    to specify a default queue to show up under “Net Ticket in”? Or
    perhaps so users will have to select a queue. I have users
    blindly create a ticket without realizing that they are creating it in
    another queue.

I’ve seen mention of this fly by on one of the lists recently,
I think. Searching the archives may help.

  1. I have given a user only the rights “SeeQueue, ShowTicket,
    ShowTicketComments”. The idea is to give the boss the right to only
    see the queue and comments. However, I added a comment to an open
    ticket with this user, the comment was added followed by “permission
    denied” and a stack dump. yes, I can see the comment which I thought
    should not be there with the above rights.

What exactly was the stackdump?
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