Can anyone explain to me please, the difference between the ‘comment’ link
and the ‘reply’ link that both appear when displaying a ticket?
Also, how does clicking the ‘resolve’ link differ from changing the status
of the ticket to ‘resolved’, other than adding a comment?
Futhermore, with srip conditions, what are the differences between
’OnTransaction’, ‘OnCorrespond’ and ‘OnStatus’?
Thanks very much,
Stuart
| Can anyone explain to me please, the difference between the ‘comment’ link
| and the ‘reply’ link that both appear when displaying a ticket?
±->8
“Reply” gets mailed to the requestor; “Comment” doesn’t.
| Also, how does clicking the ‘resolve’ link differ from changing the status
| of the ticket to ‘resolved’, other than adding a comment?
±–>8
It doesn’t; it’s just a convenience.
| Futhermore, with srip conditions, what are the differences between
| ‘OnTransaction’, ‘OnCorrespond’ and ‘OnStatus’?
±–>8
OnTransaction executes on any change to a ticket.
OnCorrespond executes on a “Reply” (internally called a “correspondence” as
opposed to a “comment”).
OnStatus executes when the ticket’s status changes in any way (e.g. open to
resolved).
brandon s. allbery [os/2][linux][solaris][freebsd] allbery@kf8nh.apk.net
system administrator [JAPH][WAY too many hats] allbery@ece.cmu.edu
electrical and computer engineering KF8NH
carnegie mellon university [linux: proof of the million monkeys theory]