My first question is on rt-mailgate --action and the different actions
available. I am just looking for further explanation of what these actions
do. Second, when I first setup request tracker I failed to change rt.support
to something custom and now I’m having a hard time finding where I can
change that. Any help?
This is from the rt-mailgate manual page:
Specifies what happens to email sent to this alias. The avaliable
basic actions are: “correspond”, “comment”.
If you've set the RT configuration variable "UnsafeEmailCommands",
“take” and “resolve” are also available. You can execute two or more
actions on a
single message using a “-” separated list. RT will execute the
actions in the listed order. For example you can use “take-comment”,
“correspond-resolve” or “take-comment-resolve” as actions.
Note that "take" and "resolve" actions ignore message text if used
alone. Include a “comment” or “correspond” action if you want RT to record
The default action is "correspond".
Does anyone have any documentation off hand that explains in further detail
the differences between these actions? I have the RT Essentials book but it
doesn’t say a lot about the different actions.