4.4.0 - Unable To Create Reminders

RT Users
1

Hello,

I recently upgraded my test instance to 4.4.0. Since doing so, I am
unable to create reminders. When trying to create a reminder, I get the
error message "

New tickets can not have status ‘open’ in this queue.". I have logging
level to debug but I do not see anything related in syslog or the Apache
error log.

Any insight is appreciated.

Thanks,
Matt

2

Hello,

I recently upgraded my test instance to 4.4.0. Since doing so, I am
unable to create reminders. When trying to create a reminder, I get the
error message "

New tickets can not have status ‘open’ in this queue.". I have logging
level to debug but I do not see anything related in syslog or the Apache
error log.

Any insight is appreciated.

Have you modified the lifecycle for the queue in which you’re creating
the reminder? If you don’t have ‘open’ in this transition:

     transitions => {
         ""       => [qw(new open resolved)],

you might get that error. This transition defines the statuses a ticket
can be created in and reminders are created in the open status.