4.2 Queue question

RT Users
1

Hi All -

If you look at the attached screenshot, I have tickets in all of my queues.
But on the right side, under Quick Search, it shows that all of my tickets
reside in the Other queue. Not sure what is wrong or how to fix that. Any
suggestions?

Thanks!
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath@carthage.edu

2

If you look at the attached screenshot, I have tickets in all of my
queues. But on the right side, under Quick Search, it shows that all
of my tickets reside in the Other queue. Not sure what is wrong or
how to fix that. Any suggestions?

That is exceedingly odd. Was this an upgrade? If so, from what
version? Are you using custom lifecycles at all?

  • Alex
3

Yes, it was an upgrade from 4.0.16. Under 4.0.16 all was fine and queue
numbers represented reality.

I was using a custom lifecycle under the actions. When things went to
resolved, I changed it from Comment to Respond.

Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Wed, Oct 23, 2013 at 1:27 PM, Alex Vandiver alexmv@bestpractical.comwrote:

On Tue, 2013-10-22 at 08:39 -0500, Max McGrath wrote:

If you look at the attached screenshot, I have tickets in all of my
queues. But on the right side, under Quick Search, it shows that all
of my tickets reside in the Other queue. Not sure what is wrong or
how to fix that. Any suggestions?

That is exceedingly odd. Was this an upgrade? If so, from what
version? Are you using custom lifecycles at all?

  • Alex