4.0.5, when reject do not "reply to requestors"

RT Users
1

HI,

When i use the “reject” funcition on a ticket, per default the “Update
type” is set to “Reply to requestors”.
But i need/want that the “Update type” change to "Comments (Not sent to
requestors)“
I see in the “System Configuration” menu, thath exists a config called
"LifeCycles” with this text

‘new -> rejected’,
{
‘label’ => ‘Reject’,
‘update’ => ‘Respond’

To do the the change that i need, is this place the correct way to do it?
If not. How i can do it?

Thanks.
Kidest Regards.

Un saludo.
Juanjo Corral

2

HI,

When i use the “reject” funcition on a ticket, per default the “Update type”
is set to “Reply to requestors”.
But i need/want that the “Update type” change to “Comments (Not sent to
requestors)”
I see in the “System Configuration” menu, thath exists a config called
“LifeCycles” with this text

‘new → rejected’,
{
‘label’ => ‘Reject’,
‘update’ => ‘Respond’

To do the the change that i need, is this place the correct way to do it?
If not. How i can do it?

That page shows you the current merged config and other bits. To do
the change you copy part of RT_Config.pm into RT_SiteConfig.pm and
adjust it. Don’t copy whole file!

Thanks.
Kidest Regards.

–
Un saludo.
Juanjo Corral

Best regards, Ruslan.

3

Ok, thanks.

I chaged this in RT_SiteConfig.pm: (from Respond to Comment), restart the
httpd service and works.

Set(%Lifecycles,
…

       'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Comment',
        },

…

        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Comment',
        },

…
approvals => {
…

       'new -> rejected'  => {
            label  => 'Reject', # loc
            update => 'Comment',
        },

…

        'open -> rejected' => {
            label  => 'Reject', # loc
            update => 'Comment',
        },

Thanks.2012/5/11 Ruslan Zakirov ruz@bestpractical.com

On Fri, May 11, 2012 at 11:09 AM, Juanjo juanjillo@gmail.com wrote:

HI,

When i use the “reject” funcition on a ticket, per default the “Update
type”
is set to “Reply to requestors”.
But i need/want that the “Update type” change to “Comments (Not sent to
requestors)”
I see in the “System Configuration” menu, thath exists a config called
“LifeCycles” with this text

‘new → rejected’,
{
‘label’ => ‘Reject’,
‘update’ => ‘Respond’

To do the the change that i need, is this place the correct way to do it?
If not. How i can do it?

That page shows you the current merged config and other bits. To do
the change you copy part of RT_Config.pm into RT_SiteConfig.pm and
adjust it. Don’t copy whole file!

Thanks.
Kidest Regards.

–
Un saludo.
Juanjo Corral

–
Best regards, Ruslan.

Un saludo.
Juanjo Corral

Un saludo.
Juanjo Corral