3.8.1rc5: dashboard subscription problems

I’ve been salivating over one of the new additions Jesse described in
the RT 3.8 announcement: “Here at Best Practical, we used this feature
to send daily updates on the progress of the RT 3.8 release to the whole
team – complete with a list of open critical issues and a recap of all
the issues resolved in the past day.” But I can’t seem to get it
working. Is installation of RT::CronTool required?

Problem 1:
I’ve configured a subscription on a ‘Personal Dashboard’ with a single
saved search (all open tickets) to be sent to me at 2pm (1400) daily.
I’ve tried leaving the email address blank and I’ve tried explicitly
specifying an address; likewise, I’ve also tried specifying GMT instead
of local time. Regardless, mail never gets sent, and I can’t find any
log entries that would appear to explain why. I’ve tried leaving the
email address blank and I’ve tried explicitly specifying an address.

The only Dashboard-related log entry I see at all occurs on creation of
a new Dashboard:

    Aug 18 17:36:06 snafu RT: No privacy provided to RT::Dashboard=HASH(0xbeb4134)->_CurrentUserCan  

RT_Siteconfig has:
Set($LogToSyslog , ‘debug’);

Problem 2:
No matter what day I set for a weekly subscription, the Dashboards
summary screen shows it as being Monday. (If I click on the link titled
"weekly (on Monday) at 12:00" I am taken to the “modify the
subscription” screen which does show e.g. Thursday in the dropdown, so
this may be a purely cosmetic bug… but because of Problem 1 I don’t
know for sure. :slight_smile:

  * RT 3.8.1rc5
  * RTFM 2.2.1
  * mysql 4.1.20 
  * perl 5.8.5, 
  * DBIx::SearchBuilder 1.54 
  * x86 CentOS 4.6.

Thanks for any guidance anyone can offer,
	Ole

PS. I just knew that as soon as I installed a release candidate, BP
would come out with 3.8.1 final. :-/
/Ole Craig
Security Engineer
Team lead, customer support

ocraig@stillsecure.com
303-381-3802 main support line
303-381-3824 my voicemail
303-381-3880 fax

www.stillsecure.com

Problem 1:
I’ve configured a subscription on a ‘Personal Dashboard’ with a single
saved search (all open tickets) to be sent to me at 2pm (1400) daily.
I’ve tried leaving the email address blank and I’ve tried explicitly
specifying an address; likewise, I’ve also tried specifying GMT
instead
of local time. Regardless, mail never gets sent, and I can’t find any
log entries that would appear to explain why. I’ve tried leaving the
email address blank and I’ve tried explicitly specifying an address.

Did you set up the cron jobs as described in the README?

Did you set up the cron jobs as described in the README?

Jesse -
Boy, is my face red.

Nope, once I was finished with the upgrade section and had what

appeared to be a functional system, I left the README. I beg forgiveness
for not R’ing TFM in its entirety. (Although it might be nice to put a
pointer into the section titled “If you’re upgrading from RT 3.0 or
newer”. At the very least, you might get fewer questions from hasty
idiots like yours truly. :slight_smile:

Is there anything in 3.8.1 that's not in rc5 for which I'll be

kicking myself if I don’t upgrade again?

Many thanks,
	Ole

/Ole Craig
Security Engineer
Team lead, customer support

ocraig@stillsecure.com
303-381-3802 main support line
303-381-3824 my voicemail
303-381-3880 fax

www.stillsecure.com

Problem 2:
No matter what day I set for a weekly subscription, the Dashboards
summary screen shows it as being Monday. (If I click on the link titled
"weekly (on Monday) at 12:00" I am taken to the “modify the
subscription” screen which does show e.g. Thursday in the dropdown, so
this may be a purely cosmetic bug… but because of Problem 1 I don’t
know for sure. :slight_smile:

Ah, that is my fault. The internal representation of weekday was in flux
for a while. It changed between 0-6, 1-7, and the words Monday etc. a
few times. We finally settled on the weekday names, to be the least
confusing.

The problem was that I missed the show-subscription template when fixing
this. I just fixed it, so it isn’t in 3.8.1. Hopefully when 3.8.2 shows
up, we’ll have more dashboard improvements.

Thanks for the report, hope you enjoy the feature! :slight_smile:

Shawn

Did you set up the cron jobs as described in the README?

Jesse -
Boy, is my face red.

Nope, once I was finished with the upgrade section and had what
appeared to be a functional system, I left the README. I beg
forgiveness
for not R’ing TFM in its entirety. (Although it might be nice to put a
pointer into the section titled “If you’re upgrading from RT 3.0 or
newer”. At the very least, you might get fewer questions from hasty
idiots like yours truly. :slight_smile:

Is there anything in 3.8.1 that’s not in rc5 for which I’ll be
kicking myself if I don’t upgrade again?

I don’t believe so.
-j