Our RT server (support.remc1.net) has three email addresses forwarding
in for email requests.
support@support.remc1.net
support@remc1.net → support@support.remc1.net
helpdesk@bhkfirst.org → support@remc1.net
Since upgrading to 3.8.1 (from 3.6.X), any mail sent in from an address
other than support@support.remc1.net does not generate an autoreply.
All followup correspondence does deliver fine.
I thought the issue was in either
RedistributeAutoGeneratedMessages or RTAddressRegexp
I have tried many combinations of settings for those two variables but
no change has happened. Am I looking in the wrong spot?
I have also for fun tried modifying the scrip Create - Requestors and
changed it from Autoreply to Requestors to Notify Requestors - that
didn’t work either.
Am I going down the wrong track?
Thanks in advance for any pointers,
Scott
Logs for the initial transaction are:
Jan 9 10:22:21 support RT:
rt-3.8.1-21109-1231514541-737.28063-18-0@remc1.net The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:780)
Jan 9 10:22:21 support RT:
rt-3.8.1-21109-1231514541-1930.28063-4-0@remc1.net The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:780)
Jan 9 10:22:21 support RT:
rt-3.8.1-21109-1231514541-123.28063-17-0@remc1.net The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:780)
Jan 9 10:22:21 support RT:
rt-3.8.1-21109-1231514541-1483.28063-3-0@remc1.net The incoming
message was autogenerated. Not redistributing this message to
unprivileged users based on site configuration.
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:780)
Jan 9 10:22:21 support RT:
rt-3.8.1-21109-1231514541-1483.28063-3-0@remc1.net
scott@hancock.k12.mi.us was blacklisted for outbound mail on this
transaction. Skipping (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:812)
Jan 9 10:22:21 support RT:
rt-3.8.1-21109-1231514541-737.28063-18-0@remc1.net #28063/491008 -
Scrip 18 Create - AdminCCs
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:302)
Jan 9 10:22:21 support RT:
rt-3.8.1-21109-1231514541-737.28063-18-0@remc1.net No recipients
found. Not sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:338)
Jan 9 10:22:22 support RT:
rt-3.8.1-21109-1231514541-1930.28063-4-0@remc1.net #28063/491008 -
Scrip 4 Create - CCs (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:302)
Jan 9 10:22:22 support RT:
rt-3.8.1-21109-1231514541-1930.28063-4-0@remc1.net sent To:
djarvi@remc1.org, josh@remc1.org, leo@remc1.org, mike@remc1.org,
scott@remc1.org, ted@remc1.org
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:333)
Jan 9 10:22:22 support RT:
rt-3.8.1-21109-1231514541-123.28063-17-0@remc1.net #28063/491008 -
Scrip 17 Create - Owner (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:302)
Jan 9 10:22:22 support RT:
rt-3.8.1-21109-1231514541-123.28063-17-0@remc1.net No recipients
found. Not sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:338)
Jan 9 10:22:22 support RT:
rt-3.8.1-21109-1231514541-1483.28063-3-0@remc1.net #28063/491008 -
Scrip 3 Create - Requestors
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:302)
Jan 9 10:22:22 support RT:
rt-3.8.1-21109-1231514541-1483.28063-3-0@remc1.net No recipients
found. Not sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:338)
Jan 9 10:22:22 support RT: Ticket 28063 created in queue ‘General’ by
scott@hancock.k12.mi.us (/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm:659)