Due to persistent memory problems I decided to try and upgrade to a
more recent version of RT. (RT 3.6 was installed on a xen VM running
Debian etch using the default apt package. In the mean time the
machine has been upgraded to Debian lenny, without side-effects for
RT. After the distro upgrade RT 3.8 was installed (again using apt).
The mysql db upgrade script was generated like this:
rtdb rtuser rt > rt-upgrade-mysql.sql
Unfortunately the upgrade script fails at line 210:
209 ALTER TABLE Users MODIFY Name VARBINARY(200) NOT NULL;
210 ALTER TABLE Users MODIFY Name VARCHAR(200) CHARACTER SET utf8 NOT NULL;
This is due to the fact that we have these records in the users database:
Both email addresses belong to the same person - the Users table
currently is using charset latin1.
What’s the best way to move forward?
- Should I alter the upgrade script to make the Name column accent sensitive?
- Alternatively I update all tables so they point to the same user
record and remove the conflicting one (but what will happen when a new
email from that address arrives?)