3.6.6 suddenly stops creating tickets

All of a sudden my 3.6.6 installation on Fedora 8 stopped adding
tickets. I have tried different queues and users but all just hang when
you hit the create button. I see these errors in the rt_error_log

[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43
[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43
[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43

Any pointers or where to start looking?

I restarted both httpd and mysqld but that didn’t help.

TIA

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"

Check yum log (assuming you use it) and make sure perl or some subset of
perl modules wasn’t upgraded. That’s where I always on systems with yum
updates turned on.

John BORIS wrote:

All of a sudden my 3.6.6 installation on Fedora 8 stopped adding
tickets. I have tried different queues and users but all just hang when
you hit the create button. I see these errors in the rt_error_log

[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43
[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43
[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43

Any pointers or where to start looking?

I restarted both httpd and mysqld but that didn’t help.

TIA

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"


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Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

I administer the server and haven’t done any upgrades on the server.

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"

Drew Barnes barnesaw@ucrwcu.rwc.uc.edu 5/20/2009 11:18 AM >>>
Check yum log (assuming you use it) and make sure perl or some subset
of
perl modules wasn’t upgraded. That’s where I always on systems with
yum
updates turned on.

John BORIS wrote:

All of a sudden my 3.6.6 installation on Fedora 8 stopped adding
tickets. I have tried different queues and users but all just hang
when
you hit the create button. I see these errors in the rt_error_log

[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI:
server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43
[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI:
server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43
[Wed May 20 11:09:57 2009] [error] [client 172.31.6.95] FastCGI:
server
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
in
string eq at /opt/rt3/lib/RT/Record.pm line 1706., referer:
http://172.31.6.213/Ticket/Create.html?Queue=43

Any pointers or where to start looking?

I restarted both httpd and mysqld but that didn’t help.

TIA

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.

Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati