Is there a way in 3.6.3 for a user to revert back to the default query
and query results for the At a glance portlets? Thanks!
Regards,
joe
Joe Casadonte
joe.casadonte@oracle.com
Is there a way in 3.6.3 for a user to revert back to the default query
and query results for the At a glance portlets? Thanks!
Sure thing. There should be a “reset” button on their RT at a glance
preferences page.
Best,
Jesse
Is there a way in 3.6.3 for a user to revert back to the default query
and query results for the At a glance portlets? Thanks!Sure thing. There should be a “reset” button on their RT at a glance
preferences page.
Thanks, though I’m not really sure if it’s doing what I want. I have
two users: A and root. I changed A’s query, then changed the default
query via root and tried to undo the default query change by pasting
back into the Advanced tab the original values that were there. Then I
reverted user A with the reset button as you suggested. I’m not seeing
the ‘Take’ link for either user A or root, though the column ‘loc(Take)’
does show up for both of them if I edit the At a Glance via prefs.
A third user, to whom I added a column before I changed the default
query as root, still has the ‘Take’ link.
Hmmmm…
The Take link only gets added to the format string if I add a column, in
Search/Elements/BuildFormatString. By pasting the original text in
under the advanced screen, did I by-pass the BuildFormatString? The
original text I pasted back is:
‘id/TITLE:#’,
‘Subject/TITLE:Subject’,
‘QueueName’,
‘ExtendedStatus’,
‘CreatedRelative’,
'loc(Take)/TITLE: ’
I’ve already tried getting rid of the & but they keep coming
back…
If I get rid of the ‘Take’ link by changing the base query, how can I
add it back for those few users who need it?
Thanks for the help!
Regards,
joe
Joe Casadonte
joe.casadonte@oracle.com
‘id/TITLE:#’,
‘Subject/TITLE:Subject’,
‘QueueName’,
‘ExtendedStatus’,
‘CreatedRelative’,
'loc(Take)/TITLE: ’I’ve already tried getting rid of the & but they keep coming
back…
I should never post before breakfast – I’m not playing with a full deck…
OK, I’ve finally figured out what the & are for (though in my
defense, the first time I had seen them they had been encoded, due to a
friendly browser cut and paste) and how to get them in there. My
remaining question is how to get the word ‘Take’ in there, using a
regular user’s preferences screen. Do I have to do this via SQL?
Regards,
joe
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