3.6.3 At a Glance - why 'Take' for users that cannot Own?

Joe_Casadonte1 · February 9, 2007, 6:52pm

I’m trying to get rid of the ‘Take’ link for users that can’t own
tickets. I’m finding this extremely challenging, as it seems the format
string used to create the line of output is created ahead of time and
then blindly applied. I would like to be able to control, on a
ticket-by-ticket basis, whether or not to display the Take link, based
on the users ability to actually own the ticket. Can anyone point me to
a way to do this? Thanks!

Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

Kenn_Crocker · February 9, 2007, 8:01pm

Joe,

Why not just remove that privilege (own a ticket, take a ticket, etc)

from those users or group of users? If they do not have those rights,
the take should disappear. A lot less work and maintenance. I try not to
modify a system for something when there are already tools available to
accomplish the same goals merely because it complicates future
debugging. just a thought.

Kenn
LBNL

Joe Casadonte wrote:

Joe_Casadonte1 · February 9, 2007, 8:15pm

Why not just remove that privilege (own a ticket, take a ticket, 
etc) from those users or group of users?

I have.

If they do not have those
rights, the take should disappear.

It does not, on the RT at a Glance screen. That’s the problem…

Regards,

joe