3.6.1 Upgrade issue, requestor search fails

Hello everyone,

I upgraded to 3.6.1 over the week-end, and it solved my multiple
login issue. Thank you very much for that!

However a new issue has cropped up, when creating a new search, if I
add Requestor.EmailAddress LIKE ‘plummer’ as a search criteria it
returns with “Unknown field: Requestor.EmailAddress” when I try to
add any other criteria. If I do add and search when I add that
criteria it searches, but editing that search returns the same error.
I can’t edit the search once I add anything from the
Requestor.something Owner.something etc. options, it just keep
returning that error.

Does anyone have a suggestion on what to look at? I already upgraded
DBD::Oracle to 1.18a and DBIx::SearchBuilder.

I am running RT3.6.1, with an Oracle database and fastcgi under
Apache 2.

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
"The mind can make substance, and people planets of its own with
beings brighter than have been, and give a breath to forms which can
outlive all flesh." -Lord Byron

Yes, me too since migration :frowning:

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com

I also have this problem.

It seems that if the Requestor|CC|… clause is added via “Add and
Search”, the query will run. If it’s added via “Add” and “Add and
Search” is subsequently activated, the query fails.

A query with such a clause cannot be edited.

Gary

Yes, me too since migration :frowning:

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of Shawn Plummer
Sent: Monday, August 21, 2006 4:37 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 3.6.1 Upgrade issue, requestor search fails

Hello everyone,

I upgraded to 3.6.1 over the week-end, and it solved my
multiple login issue. Thank you very much for that!

However a new issue has cropped up, when creating a new
search, if I add Requestor.EmailAddress LIKE ‘plummer’ as a
search criteria it returns with “Unknown field:
Requestor.EmailAddress” when I try to add any other criteria.
If I do add and search when I add that criteria it searches,
but editing that search returns the same error.
I can’t edit the search once I add anything from the
Requestor.something Owner.something etc. options, it just
keep returning that error.

Does anyone have a suggestion on what to look at? I already
upgraded DBD::Oracle to 1.18a and DBIx::SearchBuilder.

I am running RT3.6.1, with an Oracle database and fastcgi
under Apache 2.

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
"The mind can make substance, and people planets of its own 
with beings brighter than have been, and give a breath to 
forms which can outlive all flesh." -Lord Byron

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