As a newbie to RT and this list, my apologies if I am able to search elsewhere for the answers to these questions.
Duplicate AutoReply to a queue
I have created a customised AutoReply Template/Scrip to a new queue and now a requestor receives both the specific AutoReply and the Global AutoReply on the creation of a new ticket :
OnCreate AutoreplyToRequestors with template Autoreply
OnCreate AutoreplyToRequestors with template Helpdesk template: Autoreply
Question: How do I disable the global scrip for a queue?
Subject of report to user
Currently, the subject line of the global scrip for notifying the requestor of a transaction (Request # was acted upon), using the global scrips, returns the following :
Question: Where do I go to enable the Subject() to be inserted here?
Pointers to the solution or documentation to read, will be very much appreciated.
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