Simple Search interprets Status keywords in the search string as Status
keywords. (In the absence of any keywords, it defaults to “new or open
or stalled”.) However, the instructions on the Simple Search page make
no mention of Status keywords and imply that including one (e.g., “new”)
in the search string will add “Subject LIKE ‘new’” to the query (whereas
no matter how many times it’s included or in what position it will
always result in “Status=‘new’”).
Remedy: The instructions need to be corrected.
Users can’t search for Tickets with Status keywords in the Subject using
Remedy: Allow users to specify “Subject:new” in the search string.
Simon Fraser University