2 simple questions

Sorry for the (possibly) dumb questions, but Google & mailing list searches
have been of little help…

  1. The password for root login via the web interface has been lost. It is
    possible to recover/restore this password?
    We have tried the advice in
    http://lists.bestpractical.com/pipermail/rt-devel/2003-July/004573.html
    http://lists.bestpractical.com/pipermail/rt-devel/2003-July/004573.html ,
    but as with Jitender, the problem remains.

  2. It is possible to install 2 instances of RT on the same box?
    We have a test system (RedHat 7.2, PERL 5.8.6, Apache 1.2.9, RT 3.0.6) that
    we would like to retain while we setup a new version (RT 3.4.2 on the same
    box) for a larger client group with more diverse needs.
    A couple of list items from the archives have indicated trouble/disaster
    dealing with this
    http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005157.html
    <http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005157.html

&
http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005150.html
<http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005150.html
but again we’ve not any real success. The most obvious problem is setting
different PERL aliases, and the “crossed wires” references to webmux.pl on
two different paths /opt/rt3 (old version) & /opt/smb-rt3 (new version)

Comments, suggestions or directions to decent web literature are very much
appreciated.

Steve

Steve Platt
Bioinformatics Support Co-ordinator
Bioinformatics Group: Genomics, Proteomics & Bioinformatics Unit
Center for Infections
Health Protection Agency
61 Colindale Avenue
London
UK
NW9 5HT
Tel: 0208 327 6618
http://www.hpa.org.uk/srmd/bioinformatics/index.htm
http://www.hpa.org.uk/srmd/bioinformatics/index.htm

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SRMD, Col - Platt, Steven wrote:

Sorry for the (possibly) dumb questions, but Google & mailing list
searches have been of little help…

  1. The password for root login via the web interface has been lost. It
    is possible to recover/restore this password?

We have tried the advice in
http://lists.bestpractical.com/pipermail/rt-devel/2003-July/004573.html
, but as with Jitender, the problem remains.

http://wiki.bestpractical.com/index.cgi?RecoverRootPassword

  1. It is possible to install 2 instances of RT on the same box?

We have a test system (RedHat 7.2, PERL 5.8.6, Apache 1.2.9, RT 3.0.6)
that we would like to retain while we setup a new version (RT 3.4.2 on
the same box) for a larger client group with more diverse needs.

A couple of list items from the archives have indicated
trouble/disaster dealing with this
http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005157.html
&
http://lists.bestpractical.com/pipermail/rt-devel/2003-November/005150.html
but again we’ve not any real success. The most obvious problem is
setting different PERL aliases, and the “crossed wires” references to
webmux.pl on two different paths /opt/rt3 (old version) & /opt/smb-rt3
(new version)

AFAIK, this is trivial using FastCGI. Search
http://wiki.bestpractical.com for help on that.

Comments, suggestions or directions to decent web literature are very
much appreciated.

Steve

Steve Platt

Bioinformatics Support Co-ordinator

Bioinformatics Group: Genomics, Proteomics & Bioinformatics Unit

Center for Infections

Health Protection Agency

61 Colindale Avenue

London

UK

NW9 5HT

Tel: 0208 327 6618

http://www.hpa.org.uk/srmd/bioinformatics/index.htm


***************************************************************************<
br>The information contained in the EMail and any attachments is
confidential and intended solely and for the attention and use of the
named addressee(s). It may not be disclosed to any other person
without the express authority of the HPA, or the intended recipient,
or both. If you are not the intended recipient, you must not disclose,
copy, distribute or retain this message or any part of it. This
footnote also confirms that this EMail has been swept for computer
viruses, but please re-sweep any attachments before opening or saving.
HTTP://www.HPA.org.uk




http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

SRMD, Col - Platt, Steven wrote:

Sorry for the (possibly) dumb questions, but Google & mailing list
searches have been of little help…

[snip]

  1. It is possible to install 2 instances of RT on the same box?
    http://wiki.bestpractical.com/index.cgi?MultipleInstances

[snip]

hi
since two days or so our rt installation is behaving weird on “big” emails
(meaning 2MB+) - we’re running on RH9 with fastcgi and the mason_handler eats up
nearly all cpu-time and get itself 75 MB memory (or so), problem is the email
never gets correctly imported - tested it via commandline:

[root@beast root]# cat test-mail.txt | /opt/knet_rt3/bin/rt-mailgate --queue
general --action correspond --url http://beast.kapper.net/
An Error Occurred

500 read timeout

side-effect: after a few cycles the mason_handler is just blocking any activity
on RT - until we restart apache, then it behaves well until the next big email
comes along (and if we moved the big email from the queue to elsewhere).

we’re running RT V3.0.9, perl-modules are patched to “latest” via cpan - I have
no idea at the moment what to do …

any help appreciated.

thank you in advance
harald kapper / kapper.net