2 queues with 2 email addresss

Hi there;
I have 2 queues q1 and q2 each have an email address forwarded to it
q1@myorg and q2@myorg …
When a user send an email to q1@myorg with a cc to q2@myorg, this is
resulting on a tickets created in each queue, is there a way to limit
this so it only creates one ticket??
my system rt-3.6.1 apache2/mysql 5/mod_perl2
Regards;
Roy

http://wiki.bestpractical.com/?RTAddressRegexpOn 8/15/06, Roy El-Hames rfh@pipex.net wrote:

Hi there;
I have 2 queues q1 and q2 each have an email address forwarded to it
q1@myorg and q2@myorg …
When a user send an email to q1@myorg with a cc to q2@myorg, this is
resulting on a tickets created in each queue, is there a way to limit
this so it only creates one ticket??
my system rt-3.6.1 apache2/mysql 5/mod_perl2
Regards;
Roy


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Best regards, Ruslan.

May be I was too fast in response and really you have to handle it in your MTA.On 8/15/06, Ruslan Zakirov ruslan.zakirov@gmail.com wrote:

http://wiki.bestpractical.com/?RTAddressRegexp

On 8/15/06, Roy El-Hames rfh@pipex.net wrote:

Hi there;
I have 2 queues q1 and q2 each have an email address forwarded to it
q1@myorg and q2@myorg …
When a user send an email to q1@myorg with a cc to q2@myorg, this is
resulting on a tickets created in each queue, is there a way to limit
this so it only creates one ticket??
my system rt-3.6.1 apache2/mysql 5/mod_perl2
Regards;
Roy


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Best regards, Ruslan.

Best regards, Ruslan.

Ruslan Zakirov wrote:

May be I was too fast in response and really you have to handle it in
your MTA.
This may sound like a dumb question, but (if you know) what would you
suggest to do in the MTA, I use exim, should I be stripping the cc that
match the queue addresses, but this wont show “that this email was cc’ed
to the other queue” in the ticket??
Roy

Ruslan Zakirov wrote:

May be I was too fast in response and really you have to handle it in
your MTA.
This may sound like a dumb question, but (if you know) what would you
suggest to do in the MTA, I use exim, should I be stripping the cc that
I become very stupid when topic gets close to MTAs.

match the queue addresses, but this wont show “that this email was cc’ed
to the other queue” in the ticket??
I suggest to deliver only one copy of email to RT. I don’t really know
how flexible MTAs could be. Anyway RT creates two tickets as your MTA
runs the rt-mailgate script twice. If you change MTA configuration
then RT would create only one ticket.

Roy

http://wiki.bestpractical.com/?RTAddressRegexp

Hi there;
I have 2 queues q1 and q2 each have an email address forwarded to it
q1@myorg and q2@myorg …
When a user send an email to q1@myorg with a cc to q2@myorg, this is
resulting on a tickets created in each queue, is there a way to limit
this so it only creates one ticket??
my system rt-3.6.1 apache2/mysql 5/mod_perl2
Regards;
Roy


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Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com


Best regards, Ruslan.

Best regards, Ruslan.