2 questions about RT 3.8

Just did the 3.8 upgrade today and it seems to have worked great :slight_smile: though I have 2 questions.

  1. Is email completion supposed to work out of the box?
  2. It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn’t re-add it in) used to search the requestors field and the subject line, but now only searches the subject line?

Any insight would be appreciated.

Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212

  1. Is email completion supposed to work out of the box?

Are you talking about when adding people via the ‘People’ section of
the ticket? If so, I’ve noticed that I used to be able to put
usernames in the “Email” field, but now that doesn’t work.

  1. It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn’t re-add it in) used to search the requestors field and the subject line, but now only searches the subject line?

In 3.8, the search feature appears to search Subject and Owner of Open tickets.

Scott Hebert
http://slaptijack.com

  1. Is email completion supposed to work out of the box?

Are you talking about when adding people via the ‘People’ section of
the ticket? If so, I’ve noticed that I used to be able to put
usernames in the “Email” field, but now that doesn’t work.

You are correct. I’d love for this missing shortcut to return.

  1. It seems that the search feature used to (maybe I am wrong here, or
    maybe I customized something and didn’t re-add it in) used to search the

requestors field and the subject line, but now only searches the subject
line?

In 3.8, the search feature appears to search Subject and Owner of Open
tickets.

Verified that as well. I’d like to be able search requestors and all
tickets, not just open tickets. Perhaps this is just a bug.

James Moseley

  1. Is email completion supposed to work out of the box?

Are you talking about when adding people via the ‘People’ section of
the ticket? If so, I’ve noticed that I used to be able to put
usernames in the “Email” field, but now that doesn’t work.

You are correct. I’d love for this missing shortcut to return.

Huh. I never knew that worked, but I don’t find it objectionable. Can
someone open a ticket? (Note that autocomplete as such has never
been in the core of RT. I think that was the original requestor’s
question.)

  1. It seems that the search feature used to (maybe I am wrong
    here, or
    maybe I customized something and didn’t re-add it in) used to search
    the

requestors field and the subject line, but now only searches the
subject
line?

In 3.8, the search feature appears to search Subject and Owner of
Open
tickets.

Verified that as well. I’d like to be able search requestors and all
tickets, not just open tickets. Perhaps this is just a bug.

This is definitely a bug. Please open a ticket and we’ll try to sort
it for 3.8.1

Jesse wrote:

  1. Is email completion supposed to work out of the box?

Are you talking about when adding people via the ‘People’ section of
the ticket? If so, I’ve noticed that I used to be able to put
usernames in the “Email” field, but now that doesn’t work.

You are correct. I’d love for this missing shortcut to return.

Huh. I never knew that worked, but I don’t find it objectionable. Can
someone open a ticket? (Note that autocomplete as such has never
been in the core of RT. I think that was the original requestor’s
question.)

I had the autocomplete extension installed previously. I think I misread an
email and thought that it had been built in to RT core. I can install the
extension again :slight_smile:

  1. It seems that the search feature used to (maybe I am wrong
    here, or
    maybe I customized something and didn’t re-add it in) used to search
    the

requestors field and the subject line, but now only searches the
subject
line?

In 3.8, the search feature appears to search Subject and Owner of
Open
tickets.

Verified that as well. I’d like to be able search requestors and all
tickets, not just open tickets. Perhaps this is just a bug.

This is definitely a bug. Please open a ticket and we’ll try to sort
it for 3.8.1

:slight_smile:

  1. It seems that the search feature used to (maybe I am wrong
    here, or
    maybe I customized something and didn’t re-add it in) used to search
    the

requestors field and the subject line, but now only searches the
subject
line?

In 3.8, the search feature appears to search Subject and Owner of
Open
tickets.

Verified that as well. I’d like to be able search requestors and all
tickets, not just open tickets. Perhaps this is just a bug.

The only changes made between 3.6 and 3.8 on Googleish.pm is to restrict
on ActiveStatuses if no status is given, to match the 3.4 behaviour, cf.
rt.fsck.com: #9645.

So as example, to search for resolved tickets with owner ‘foo’, enter
the string “foo resolved”.

The current logic parses each search words and build the search using
the following order logic:

  • id ticket if it’s a number and a ticket id matches
  • fulltext if it starts with fulltext:
  • requestor if it contains @
  • status if a status matches the word
  • queue if a queue matches the word
  • owner if an owner matches the word
  • else, subject

On a day to day usage, when you know this rules, it looks pretty
powerfull to me :slight_smile: