I’ve been using rt3beta on a trial basis with my helpdesk group
for the almost a month now. I’d been seeing some troubles with the
scrips not seeming to be handled properly in 2.1.76 so I just now upgraded
I’m not seeing any correspondence when I click on a ticket, either for new
tickets or for ones from the older version. A look in MySQL shows that
they’re still there (whew) in the database. Also, any time I add
correspondence I see entries like
Fri Mar 07 14:37:11 2003 RT_System - Status changed from open to open
which I didn’t used to get.
How do I get the correspondence displayed again, and are the status change
messages by design, or a bug?
all dependencies checked out okay
I can’t find any RT3 log files – how do I configure that anyhow?
Peter Burkholder, System Administrator
Digital Library for Earth System Education (DLESE – http://www.dlese.org)
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