2.1.30

RT Developers
1

The ususal bug fixes and cleanups…and a new
“rt-cron” facility, which lets you run scripactions against sets of tickets
at predefined times.

It’s useful for things like:
* Upgrade a ticket’s priority if it hasn’t been touched in 4 hours
* If a ticket in queue “foo” is overdue, push its due date off another week

»|« Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

2
  • If a ticket in queue “foo” is overdue, push its due date off another week

That’s brilliant! My workload will never again bother me! I just have
to wait another week!

xoxo,
Andy

‘Andy Lester andy@petdance.com
Programmer/author petdance.com
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