Howdy…
I’m not quite sure if this is a bug, or just the way my system handled the
requests.
I got duplicate requests sent twice from the same customer, each creating an
individual ticket in our RT system. (Running 2.0.8)
When I tried to merge the tickets together, the email addresses were
combined
into the resulting ‘merged’ ticket. Is there a way to put a sanity check to
see if the
two have the same email address and not duplicate the email addy’s?
Work around is to just remove one of the duplicates from the current
watchers.
Ideas? Possible in 2.0.9?
Cassidy
Cassidy B. Larson – Network Operations Manager
InfoWest, Inc. * 596 E. Tabernacle * St. George, UT 84770
Voice: 435-674-0165 * FAX: 435-674-9654
butch@infowest.com