10 newest unowned tickets only seen by those who has the right toOwnticket

RT Users
1

Can someone please enlighten me on how to show the “10 newest unowned
tickets” to only those users who can own the tickets? Currently the “10
newest unowned tickets” shows all the tickets to those who have rights
to view, but these tickets are not necessarily those they can own. I
made the change in RT 3.2 only allowing users to view the tickets they
can own under “10 newest unowned tickets” and it worked beautifully. It
seems in RT3.6 this functionality is driven by the encrypted queries in
the Attributes table. Any help is appreciated!

Tyler

2

Tyler,

The following is working for me on RT 3.6.5. I found it on the
CustomizingWithCallbacks wiki page under the ‘spam’ link. You need to
create a file named ‘ModifySearch’. See info below.

Cheers,

Ton

Using the Callback system:

//html/Callbacks/MyCallbacks/Elements/ShowSearch/ModifySearch:

<%INIT>
if ($Name && $Name eq ‘Unowned Tickets’) {
my $Queues = RT::Queues->new($session{‘CurrentUser’});
$Queues->UnLimit();
my @Queues;
while (my $queue = $Queues->Next) { # added ‘|trash’ below Stucki
2005-09-12
next if $queue->Name =~ /^(info|rt.test|trash)$/;
push (@Queues, $queue->Id) if
$queue->CurrentUserHasRight(‘OwnTicket’);
}
my $QueryAdd = join (" OR “, map {“Queue = ‘$_’”} @Queues);
$Search->{‘Query’} = “(”.$Search->{‘Query’}.”) AND (“.$QueryAdd.”)";
}
</%INIT>
<%ARGS>
$Search => undef
$Name => undef
</%ARGS>-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Shen,
Tyler
Sent: Monday, January 28, 2008 6:47 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 10 newest unowned tickets only seen by those who has
theright toOwnticket

Can someone please enlighten me on how to show the “10 newest unowned
tickets” to only those users who can own the tickets? Currently the “10
newest unowned tickets” shows all the tickets to those who have rights
to view, but these tickets are not necessarily those they can own. I
made the change in RT 3.2 only allowing users to view the tickets they
can own under “10 newest unowned tickets” and it worked beautifully. It
seems in RT3.6 this functionality is driven by the encrypted queries in
the Attributes table. Any help is appreciated!

Tyler

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