Justin -
Thanks for the reply. I ended up fixing this a while back. I got
pretty deep into investigating the problem, but never found out why
the default search changed for all users. I found the location in the
database where this search was stored, and found it was base64
encoded. When I decoded it from a backup, and the current database,
they did not show any changes. Anyway, I ended up spinning up a new
install in my lab and copying the contents of the same screen you
suggested below to fix the problem.
Thanks again for the reply.
GregOn 7/23/07, Justin Hayes justin.hayes@orbisuk.com wrote:
Edit the query and go to the Advanced page. then add something like this in
the 2nd box:
‘id/Title:#’,
‘QueueName’,
‘Status’,
‘Priority’,
‘CreatedRelative’,
‘Subject/Title:Subject’,
'Take/TITLE:
’
Note mine is customised for small text and I have a custom Take link, but
you get the idea…
Justin
Justin Hayes
Support Manager
justin.hayes@orbisuk.com
On 11 Jul 2007, at 19:46, Greg Petras wrote:
This was accidentally posted to rt-devel first. I should have sent it
to rt-users. Please excuse my mistake.
I’ve got a working configuration of RT 3.6.3 on Apache 2.0.59,
mod_perl 2.0.3, and Perl 5.8.8.
I was asked to modify the ‘10 highest priority tickets’ section. I
added ‘Priority greater than 0’ to the search, and saved the search
“[_1] highest priority tickets I own”. Now all users, including mine,
have a list of tickets and tickets numbers as we did before, but there
are no hyperlinks to click through to the ticket. I tried to remove
the ‘priority greater than 0’ addition to the search, and saved it,
but the hyperlinks are still not back. I’ve also looked at a database
dump from last night and have tried to restore the storable data in
the database in the Attributes table (value = ‘1’). Has anyone seen
this behavior, or know how to revert the change so that the ticket
numbers and ticket subjects are hyperlinks?
Thanks a lot,
Greg
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