'10 highest priority tickets' no longer has links to tickets

This was accidentally posted to rt-devel first. I should have sent it
to rt-users. Please excuse my mistake.

I’ve got a working configuration of RT 3.6.3 on Apache 2.0.59,
mod_perl 2.0.3, and Perl 5.8.8.

I was asked to modify the ‘10 highest priority tickets’ section. I
added ‘Priority greater than 0’ to the search, and saved the search
"[_1] highest priority tickets I own". Now all users, including mine,
have a list of tickets and tickets numbers as we did before, but there
are no hyperlinks to click through to the ticket. I tried to remove
the ‘priority greater than 0’ addition to the search, and saved it,
but the hyperlinks are still not back. I’ve also looked at a database
dump from last night and have tried to restore the storable data in
the database in the Attributes table (value = ‘1’). Has anyone seen
this behavior, or know how to revert the change so that the ticket
numbers and ticket subjects are hyperlinks?

Thanks a lot,

Greg

Edit the query and go to the Advanced page. then add something like
this in the 2nd box:

id/Title:#’,
QueueName’,
Status’,
Priority’,
CreatedRelative’,
Subject</
a>/Title:Subject’,
'
Take/
TITLE:  ’

Note mine is customised for small text and I have a custom Take link,
but you get the idea…

Justin

Justin Hayes
Support Manager
justin.hayes@orbisuk.comOn 11 Jul 2007, at 19:46, Greg Petras wrote:

This was accidentally posted to rt-devel first. I should have sent it
to rt-users. Please excuse my mistake.

I’ve got a working configuration of RT 3.6.3 on Apache 2.0.59,
mod_perl 2.0.3, and Perl 5.8.8.

I was asked to modify the ‘10 highest priority tickets’ section. I
added ‘Priority greater than 0’ to the search, and saved the search
“[_1] highest priority tickets I own”. Now all users, including mine,
have a list of tickets and tickets numbers as we did before, but there
are no hyperlinks to click through to the ticket. I tried to remove
the ‘priority greater than 0’ addition to the search, and saved it,
but the hyperlinks are still not back. I’ve also looked at a database
dump from last night and have tried to restore the storable data in
the database in the Attributes table (value = ‘1’). Has anyone seen
this behavior, or know how to revert the change so that the ticket
numbers and ticket subjects are hyperlinks?

Thanks a lot,

Greg


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Justin -

Thanks for the reply. I ended up fixing this a while back. I got
pretty deep into investigating the problem, but never found out why
the default search changed for all users. I found the location in the
database where this search was stored, and found it was base64
encoded. When I decoded it from a backup, and the current database,
they did not show any changes. Anyway, I ended up spinning up a new
install in my lab and copying the contents of the same screen you
suggested below to fix the problem.

Thanks again for the reply.

GregOn 7/23/07, Justin Hayes justin.hayes@orbisuk.com wrote:

Edit the query and go to the Advanced page. then add something like this in
the 2nd box:

id/Title:#’,
QueueName’,
Status’,
Priority’,
CreatedRelative’,
Subject/Title:Subject’,
'Take/TITLE: 

Note mine is customised for small text and I have a custom Take link, but
you get the idea…

Justin


Justin Hayes
Support Manager
justin.hayes@orbisuk.com

On 11 Jul 2007, at 19:46, Greg Petras wrote:

This was accidentally posted to rt-devel first. I should have sent it
to rt-users. Please excuse my mistake.

I’ve got a working configuration of RT 3.6.3 on Apache 2.0.59,
mod_perl 2.0.3, and Perl 5.8.8.

I was asked to modify the ‘10 highest priority tickets’ section. I
added ‘Priority greater than 0’ to the search, and saved the search
“[_1] highest priority tickets I own”. Now all users, including mine,
have a list of tickets and tickets numbers as we did before, but there
are no hyperlinks to click through to the ticket. I tried to remove
the ‘priority greater than 0’ addition to the search, and saved it,
but the hyperlinks are still not back. I’ve also looked at a database
dump from last night and have tried to restore the storable data in
the database in the Attributes table (value = ‘1’). Has anyone seen
this behavior, or know how to revert the change so that the ticket
numbers and ticket subjects are hyperlinks?

Thanks a lot,

Greg


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com