I’ve installed rt, and everything seems to be working fine (create
tickets, see them, etc) except that when I use the WebUI (the only
way I’ve tried) to create scrips for a queue, they don’t seem to get
stored in the DB.
If I create a scrip, results show that the scrip was added to the
queue, but the scrips web-page doesn’t display the newly created
scrip (or any others for that matter.) Also, using psql on rt2, and
doing a Select * on scrips; returns 0 records. (Select * from users,
templates, etc. does return records)
I’ve poked around in the log files (rt.log’s, perl-access_log,
perl_error_log, messages, syslog), and I can’t find any indications
of errors.
Are there some other logs that I can enable/view to catch the
problem, or is this a know issue, or perhaps I’m just too new at RT
to understand how scrips are supposed to work.
Are you doing this as you or as root?
The fact that it’s returning success and still not working concerns me
and I’ll try to have a look at it tonight.
Thanks,
-jesseOn Thu, Mar 29, 2001 at 04:18:15PM -0500, Chay Wesley wrote:
Hello rt-users,
I’ve installed rt, and everything seems to be working fine (create
tickets, see them, etc) except that when I use the WebUI (the only
way I’ve tried) to create scrips for a queue, they don’t seem to get
stored in the DB.
If I create a scrip, results show that the scrip was added to the
queue, but the scrips web-page doesn’t display the newly created
scrip (or any others for that matter.) Also, using psql on rt2, and
doing a Select * on scrips; returns 0 records. (Select * from users,
templates, etc. does return records)
I’ve poked around in the log files (rt.log’s, perl-access_log,
perl_error_log, messages, syslog), and I can’t find any indications
of errors.
Are there some other logs that I can enable/view to catch the
problem, or is this a know issue, or perhaps I’m just too new at RT
to understand how scrips are supposed to work.
Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years.
I’ve seen the same error using the latest build on mysql. It appears to
only happen when you don’t select all three pull-down items on the web page.
(In my case, I only chose Condition and Action, omitting Template.)
Selecting all three items works fine.
Ah. ok. that makes it much clearer. I’ll try to clean this up
when I get home tonight.On Thu, Mar 29, 2001 at 05:14:09PM -0600, Joe Bossalini wrote:
Jesse,
I’ve seen the same error using the latest build on mysql. It appears to
only happen when you don’t select all three pull-down items on the web page.
(In my case, I only chose Condition and Action, omitting Template.)
Selecting all three items works fine.
Are you doing this as you or as root?
The fact that it’s returning success and still not working concerns me
and I’ll try to have a look at it tonight.
Thanks,
-jesse
On Thu, Mar 29, 2001 at 04:18:15PM -0500, Chay Wesley wrote:
Hello rt-users,
I’ve installed rt, and everything seems to be working fine (create
tickets, see them, etc) except that when I use the WebUI (the only
way I’ve tried) to create scrips for a queue, they don’t seem to get
stored in the DB.
If I create a scrip, results show that the scrip was added to the
queue, but the scrips web-page doesn’t display the newly created
scrip (or any others for that matter.) Also, using psql on rt2, and
doing a Select * on scrips; returns 0 records. (Select * from users,
templates, etc. does return records)
I’ve poked around in the log files (rt.log’s, perl-access_log,
perl_error_log, messages, syslog), and I can’t find any indications
of errors.
Are there some other logs that I can enable/view to catch the
problem, or is this a know issue, or perhaps I’m just too new at RT
to understand how scrips are supposed to work.
For what it’s worth, I am making a choice in all 3 drop-downs.
I was initially running this as me (not root). I’ve since tried it as
root, and it worked correctly. Then to satisfy my curiosity, I tried
it again as me and it didn’t work correctly.
I’ve had a look at my user rights, and within that queue, I have every
option selected for my user.
-Chay Wesley
Ah. ok. that makes it much clearer. I’ll try to clean this up
when I get home tonight.
Jesse,
I’ve seen the same error using the latest build on mysql. It appears to
only happen when you don’t select all three pull-down items on the web page.
(In my case, I only chose Condition and Action, omitting Template.)
Selecting all three items works fine.
Are you doing this as you or as root?
The fact that it’s returning success and still not working concerns me
and I’ll try to have a look at it tonight.
Thanks,
-jesse
Hello rt-users,
I’ve installed rt, and everything seems to be working fine (create
tickets, see them, etc) except that when I use the WebUI (the only
way I’ve tried) to create scrips for a queue, they don’t seem to get
stored in the DB.
If I create a scrip, results show that the scrip was added to the
queue, but the scrips web-page doesn’t display the newly created
scrip (or any others for that matter.) Also, using psql on rt2, and
doing a Select * on scrips; returns 0 records. (Select * from users,
templates, etc. does return records)
I’ve poked around in the log files (rt.log’s, perl-access_log,
perl_error_log, messages, syslog), and I can’t find any indications
of errors.
Are there some other logs that I can enable/view to catch the
problem, or is this a know issue, or perhaps I’m just too new at RT
to understand how scrips are supposed to work.