When viewing a ticket and scrolling down to the history where it shows the transactions the ‘#’ beside each transaction is a link to that particular transaction but ours have an extra id=xxxxx parameter in each of them which makes them broken links if one tries to use them.
Where is this done and what could be the issue? I’ve been searching through the CallBacks and .html files and trying small changes but without much luck.
The screenshot below shows the #'s I’m talking about.
When viewing a ticket and scrolling down to the history where it shows
the transactions the ‘#’ beside each transaction is a link to that
particular transaction but ours have an extra id=xxxxx parameter in each
of them which makes them broken links if one tries to use them.
Where is this done and what could be the issue? I’ve been searching
through the CallBacks and .html files and trying small changes but
without much luck.
The screenshot below shows the #'s I’m talking about.